Thanks for thinking of ordering from us!

If you have any other questions, please feel free to reach out to our team using Live Chat or Emailing info@yawl.world.

Order Processing:

In order to maximise sustainablity our products are freshly produced for each order from our UK distribution point. We aim to dispatch your product on the same day but it can sometimes take up to 3 days if we're really popular at the time!

Your orders may also dispatch separately depending on when they're ready for you.

Shipping Times:

We utilise one distriution point in the UK to reduce our location footprint and therefore emissions. We aim to get our products to you as quick as possible, over time we've found our average is:

UK: 3 - 5 days

EU: 5 - 10 days

USA: 5 - 15 days

International: 10 - 20 days

Feel free to use our Website's Live Chat!

Email: info@yawl.world

Phone: (+44) 207 123 9505 

Each product page will have the appropriate size chart for that product in the description section.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@yawl.world. Please note that returns will need to be sent to the address that we specify to you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yawl.world.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yawl.world.